Proposal | Sales Automation
Back to Case StudiesProposal & Contract Generation Automation
Automated proposal generation with dynamic pricing, scope builders, and eSignature.
Sales automation case study featuring document processing and workflow automation.
5 hours → 20 minutes
Proposal Turnaround
Near Zero
Error Rate
+11%
Close Rates
Overview
Sales teams spent hours generating proposals, customizing sections, and merging contract fields manually. Proposal turnaround was reduced from 5 hours to 20 minutes with close rates improving by 11%.
Business Context
The sales organization was losing deals not because of pricing or product fit, but because of slow proposal turnaround. When a prospect expressed buying intent, the clock started ticking — and competitors with faster response times were winning opportunities that should have been closed. Sales reps spent an average of five hours per proposal: finding the right template, customizing scope sections, calculating pricing with appropriate discounts, ensuring legal terms were current, formatting the document professionally, and routing for internal approvals. Version control was a nightmare, with reps sometimes sending outdated pricing or superseded legal language. Errors in proposals required embarrassing correction emails and eroded buyer confidence. The bottleneck in proposal generation was constraining the entire sales organization's capacity to close deals.
How We Built It
We designed a comprehensive Proposal and Contract Generation system that transforms a five-hour manual process into a twenty-minute guided workflow. The template system uses modular components — introduction sections, scope blocks, pricing tables, terms and conditions, timelines, and appendices — that can be assembled based on deal characteristics. Dynamic pricing modules pull from approved rate cards and calculate totals, discounts, and payment schedules automatically based on deal parameters entered by the rep. The scope builder presents reps with standardized options for deliverables and services, ensuring consistency while allowing customization through approved modifications. Approval routing logic automatically determines which stakeholders need to review based on deal size, discount levels, and non-standard terms, with parallel approval workflows that don't create sequential bottlenecks. The AI layer powered by OpenAI generates executive summaries tailored to the specific prospect's industry and stated priorities, scope section descriptions that align with the prospect's terminology from discovery conversations, and risk notes that help legal reviewers focus on genuinely unusual elements. Tone adaptation adjusts formality and technical depth based on the prospect's role and company culture. The system produces beautifully branded PDF output that reflects the company's visual identity consistently across all proposals. Direct integration with DocuSign and AdobeSign enables one-click sending for electronic signature, with status tracking and automated follow-up reminders.
Challenges
Slow proposal turnaround
Versioning issues
Manual merging of pricing, terms, timeline
Repetitive formatting
Errors leading to delays
What We Delivered
Template system with dynamic pricing modules
Scope builders with approval routes
AI auto-generated summaries, scope sections, risk notes
Tone adaptation based on audience
Branded PDF output
eSignature integration (DocuSign, AdobeSign)
Tech Stack
Template system, Dynamic pricing, Scope builders, Approval routes, AI layer, DocuSign/AdobeSign integration
Tags
Results
5 hours → 20 minutes
Proposal Turnaround
Near Zero
Error Rate
+11%
Close Rates
Strategic Impact
Reducing proposal turnaround from five hours to twenty minutes fundamentally changes sales velocity — reps can respond to buying signals while the prospect's enthusiasm is still high. The 11% improvement in close rates directly reflects this speed advantage, as prospects receive professional proposals before competitors can respond. Near-zero error rates eliminate the credibility damage from sending incorrect pricing or outdated terms, protecting the company's professional reputation. Sales reps report dramatically higher job satisfaction because they spend their time on selling activities rather than document assembly. The consistency of AI-generated content ensures that every proposal meets a quality standard previously achieved only by the most experienced reps, leveling up the entire team's output. Approval workflows that previously took days now complete in hours because the routing is automatic and reviewers receive complete, properly formatted packages that are easy to evaluate. Sales management gains visibility into proposal pipeline and approval bottlenecks, enabling process improvements and resource allocation decisions. The template library becomes a repository of organizational best practices, capturing what works and making it available to all reps. Legal and finance teams appreciate the reduction in non-standard requests because the scope builder guides reps toward approved options. The eSignature integration eliminates the lost time and deals that previously disappeared during the print-sign-scan cycle. New reps can generate professional proposals from their first week because the system guides them through the process with institutional knowledge embedded in the templates and AI assistance.
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